Monday, April 4, 2016

Mar Roxas and The $25B Vision: Father of the BPO Industry in the Philippines

          As an economist, I have to applaud Mar Roxas for the projects that he spearheaded, monitored and accomplished.  Dubbed as the  “Father of the BPO Industry in the country”, he was one of the pionerring figures who established the now extremely successful IT-BPO industry. This industry alone already topped the remittances our OFWs send from all over the world.



            So how did it start?
 
            In the recently concluded ASEAN financial crisis where the economy of the entire region was down, presidential candidate Mar Roxas was talking over the telephone with a call center agent. The conversation was about a product that he bought. Then, just like any other once in a lifetime moment, a brilliant idea began to blossom in the mind of the humble yet capable Wharton-educated economist. He thought “this has great potential, why not bring it to the country?”. He thought that these off shore business, meaning off from the American soil., can be relocated here in the country.  And so he did.

            Then the Department of Trade and Industry secretary, he contacted the key leaders that would help promote foreign investments in the country, from there, he helped shaped the IT-BPO industry as we know it now.  He devised and oversaw the implementation of his 5 points strategic plan.



            First major step that he took was the strengthening of telecommunication infrastructure in the country. Interconnectivity is the primary key to attract these investors. With agreements with the nation’s top telecom providers – Globe and PLDT, they set up the cables and optic fibers as needed.

            Second and a crucial task is the education of people. Roxas, who was also the chairman of the Task Force for Personal Computers for Public High Schools Projects headed the distribution of PCs to enable the Filipino youth to be computer literate. The computers were used in both technical and practical skills such as hardware and software development. Reaping the rewards later in life, these students became part of the global pool for skilled workers hired by international and large corporations. He also met with the representatives from the country’s top universities such as the University of Santo Tomas and Far Eastern University regarding training for the people.

            Third, during the earlier years the country was bereft with both data and privacy protection, Roxas resolved this problem. Under his administration as the Chairman of the Information Technology and Electronic Commerce Council, he passed the E- Commerce Law or the Republic Act 8792 in the year 2000. Together with this, programs and policies that promote IT services were implemented.

            Fourth, Roxas lobbied the revision of the Republic Act 7916 in the congress. This means, that to attract more businesses, both buildings and floors in buildings are free to register as an ecozone therefore they can automatically receive the incentives. Not only that, promising BPO industries were immediately exempted from paying taxes – both local and national. The only crux is that they have to pay 5% of the company’s gross income as tax.

         When all the needed stages were properly laid out and open for businesses, promoting the Philippines as an up and coming IT hub with top notch facilities, skilled pool of labor capital and attractive environment for business, was the final step. Indeed the world recognized the Philippines as the place to settle in when it comes to BPO-IT industry.




            So, with this impressive history, how does Roxas fare as a probable president of the Philippines?

            I say very well. The history of BPO industry alone reveals a lot about the character of this Mr. Roxas. First, he has a vision. The light build moment of his while talking to a call center agent is now worth $25B. That $25B is brought about by roughly a million of BPO agents across the country. Statistics show that our revenues from these BPOs already exceeded that of the revenues from the millions of OFWs scattered around the world. That amount of foreign reserves will strengthen the position of the Philippine peso against the American dollar. That’s just the start of it.

            Next, Mr. Roxas has the consistency in terms of planning. He aligned his strategies and actions towards the vision of a Philippines with millions of employed Filipinos. All his programs, from being the Department of Trade and Industry secretary, Chairman of the Information Technology and Electronic Commerce Council and Chairman of the Task Force for Personal Computers were geared toward a specific goal that is the strengthening IT skills and foundation for the labor force to be highly employable. His works were an elaborate system of projects that paved way to the BPO-IT industry, as we know it.

             Finally, Mr. Roxas is the type of candidate that under promises but over delivers. Among all presidential candidates, he remains humble and quite, letting his work for the past decades to do the talking for him. His credentials are full of actual accomplishments – tangible and intangible, back upped with figures that are non refutable, not unlike other candidates whose claims are baseless and empty.

            So why would I, a first time voter, choose him as my president? He has the vision, he is consistent in implementation, and finally, he produces concrete results. That is what the country needs now. That is why we need Mar Roxas.
                    

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